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Fuse Contact Centre – Supporting Australian and New Zealand Farmers with Advanced Technologies.

MF-AGCO-Fuse-Technologies

Australian and New Zealand farmers and contractors are often at the forefront of guidance technologies and efficient farming techniques.

Supporting today’s precision farmers, AGCO’s Fuse Technologies are a connected strategy that integrates the entire crop cycle with leading edge, advanced technologies. Fuse enables farmers and contractors to run a smarter, more profitable enterprise.

Assisting Fuse customers with the setup, calibration and operation of precision agriculture and machine communication technology products, the global Fuse contact centre is now available in Australian and New Zealand – 19 hour per day, seven days a week (see below for local contact details).

The contact centre gives customers the opportunity to speak directly with an AGCO trained technology support specialist.

“The Fuse contact centre compliments the support our dealer network currently offers by providing additional assistance for our customer’s, keeping their farming operations and Fuse technologies running smoothly and efficiently”, says Jeremy Duniam, Product Manager ATS – Australia and New Zealand.

Connecting your farm enterprise like never before, AGCO products feature the latest advanced technology and engineering to get the job done more efficiently and more productively.

 

AGCO Products Supported by the Fuse Contact Centre:

• AgCommand®, AgCommand API, Fendt® VarioDoc

• Auto-Guide™ 3000, Fendt VarioGuide

• AgControl™

• FieldStar® II

• System 110, 150, 350, AES 25

 

Australian FUSE Contact Centre Details

Phone: 1800 210 385 (Toll Free)

Hours: 5:00 p.m. – 12:00 p.m. Australia Eastern Daylight Time (AEDT), seven days a week.

 

New Zealand Fuse Contact Centre Details

Phone: 0800 442 677 (Toll Free)

Hours: 7:00 p.m. – 2:00 p.m. New Zealand Daylight Time (NZDT), seven days a week.

 

To learn more about AGCO’s on and off board technologies and the Fuse Technologies strategy, visit http://www.agcotechnologies.com/.

Fuse Technologies Launches Global Fuse Contact Center

Customer support from the Fuse Contact Center, a resource that will assist customers with setup, calibration, and operational support on AGCO precision agriculture and machine communication technology products

The Contact Center is a key part of the Fuse Technologies strategy to provide growers with the expertise and answers to run their operation more efficiently.

Recently, AGCO was proud to announce the launch of the new Global Fuse Contact Center, a new customer support resource that will assist customers with setup, calibration, and operational support on AGCO precision agriculture and machine communication technology products. The Contact Center is a key part of the FuseTM Technologies strategy to provide growers with the expertise and answers to run their operation more efficiently.

Officially launched on December 16 in North America, with other regional launches planned for the first quarter of 2014, the Fuse Contact Center will be open seven days a week from 1:00 a.m. to 8:00 p.m. EST and supports the following AGCO Fuse Technologies products:

  • AgCommand®, AgCommand API, Fendt® VarioDoc
  • Auto-GuideTM 3000, Fendt VarioGuide
  • AgControlTM
  • FieldStar® II
  • System 110, 150, 350, AES 25

In North America, the Fuse Contact Center can be reached by calling AGCO Answers, (877) 525-4384, and selecting the Fuse Contact Center when prompted. The Contact Center gives customers the opportunity to speak with an AGCO trained support specialist for assistance using these AGCO Fuse Technologies. Email and live chat support are under development, and will be offered at a later date.

“Best-in-class training and support is a key pillar of Fuse Technologies, AGCO’s global precision farming and connectivity strategy,” said Rob Lindgren, Director of Global ATS Service and Training. “The Fuse Contact Center will supplement the support our dealers currently offer, providing additional operational assistance when needed with these specific technology products to help keep our customers’ operations running smoothly and efficiently.”

Click here to download a quick reference card about the Fuse Contact Center. More information will be available as additional regions are added.

To learn more about AGCO’s on and off board technologies and the Fuse Technologies strategy, visit http://www.agcotechnologies.com/.

©2013 AGCO Corporation.  Fuse and AgControl are trademarks. Fendt, AgCommand and FieldStar are registered trademarks of AGCO Corporation. Auto-Guide is a trademark of Caterpillar Inc. and used under license by AGCO Corporation.

Technology Experts Were at Agritechnica to Showcase Precision Farming Products

By Bernhard Schmitz

AGCO’s new technology strategy, FuseTM Technologies, was a major component of AGCO’s presence recently at Agritechnica, the world’s largest exhibition of agricultural machinery and equipment. Held in Hanover, Germany, from November 12-16, 2013, the show attracted 450,000 visitors from across the globe.

Fuse Interactive Smart Farm

The Fuse Technologies interactive smart farm operated on a video game platform and showed how Fuse products help growers in each phase of the crop cycle.

Show attendees could experience Fuse products and learn more about the strategy in several ways. The Fuse booth was located at the center of the AGCO floor plan, where visitors could interact with touch screen stations to learn about the Fuse connected strategy.

The Fuse booth also included the interactive smart farm display that showed how Fuse Technologies helps growers through each phase of the crop cycle. Eric Hansotia, Senior Vice President of Global Harvesting and ATS, and Helmut Endres, Senior Vice President of Engineering Worldwide both visited the Fuse booth and interacted with the Fuse smart farm screen.

After learning about what Fuse is and how it helps growers, visitors could venture out to each brand area—Challenger, Fendt, GSI, Massey Ferguson and Valtra, as well as Fella—which featured technology stands staffed with experts ready to answer attendees’ precision farming questions.

Show attendees could interact with each brand’s precision farming products, especially some of the new products that made their debut at the show such as VarioGuide Light and the latest AgCommandTM integrations.

Additionally, AGCO’s own Matt Rushing, Vice President of Product Management, Advanced Technology Solutions (ATS) and Electronics Functional Group, was on-hand at the Massey Ferguson stand to explain the Fuse Technologies strategy: click here to see the video.

To see photos from Agritechnica 2013, visit our Facebook page.
To learn more about Fuse Technologies, click here.

Dr. Bernhard Schmitz is the Commercial Manager of ATS Products for EAME based in Neuhausen, Switzerland.