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Posts Tagged ‘Technology’

The Fuse Contact Center Team: Supporting Our Customers Through the Entire Crop Cycle

As a supplement to the precision farming product support offered by our dealers, the FuseTM Contact Center is focused on providing the best experience for our customers. Supporting products such as AGCO’s guidance systems, telemetry tools including AgCommand®—and others—our team is extensively and continuously trained and certified to guarantee we can deliver the best support to our customers around the globe.

Fuse Contact Center agents

The Fuse Contact Center team is trained to assist customers with setup, calibration, and operational support on AGCO precision farming technology products.

Delivering support in a timely manner is critical in the agriculture business. Customers often call when they are in the middle of an operation. Having an expert to guide customers step-by-step on how to perform a specific task when they need the assistance can greatly reduce their downtime.

Providing this level of service is an important strategic initiative for AGCO, but what matters the most is what our customers think. Here is what some growers are saying about their experiences with the Fuse Contact Center:

 

When I call I get the same guy every time. So I don’t have to go through the same story again.
-Terry H., Iowa, USA

The Fuse Contact Center called me back in a couple days to make sure my problem was resolved!
-Carl S., Arkansas, USA

“I needed help with settings on the GPS. They understood what I was talking about. Give it a try.”
-Colin L., Ontario, Canada

 

The Fuse Contact Center is open seven days a week, nineteen hours a day. Customers can call toll-free within their local region and receive support in eleven languages. Live chat is also available.

The Fuse Contact Center is a key part of the Fuse Technologies strategy to provide growers with the expertise and answers to run their operation more efficiently. Visit AGCOtechnologies.com to view a complete list of regional toll free numbers, products and supported languages.

New Fuse Technologies Website Provides Comprehensive Information In One Convenient Place

Fuse Technologies new websiteAGCO is excited to announce the launch of the new and improved Fuse™ Technologies website. The updated site provides more in-depth information related to the Fuse strategy and our technology products, supplementing the technology information on our brand websites today.

The new Fuse website will continue to provide strategic information about Fuse, plus several new features:

  • A new Support and Training section to assist customers with setup, calibration and operation of AGCO technology products
  • A listing of all AGCO technology products in one convenient location
  • Current news stories and upcoming events related to Fuse
  • A mobile friendly site experience: learn about Fuse on your desktop, tablet or mobile device
  • Information about the Fuse Contact Center
  • Easy access for customers to visit their brand website or contact their local dealer

Plans for expanding the Fuse site are already underway. Stay tuned for updates through the end of this year.

The Fuse website will continue to evolve as a resource to support our customers, our brands, our sales teams and our dealers. Visit www.agcotechnologies.com to explore the new site today!

DuPont Pioneer and AGCO Partner to Wirelessly Deliver Real-Time Farm Management Info

Since the launch of the Fuse Technologies platform in 2013, a key goal of the Fuse connected strategy has been to increase and enhance industry partnerships. By taking an open approach to development and partnerships, growers can work with service providers of their choosing. This gives growers more control of how they manage their operations, helping them to make better decisions.

DuPont Pioneer and AGCO recently announced a global collaboration to bring wireless data transfer technology solutions to farmers in leading agricultural markets, including the United States, Canada, Brazil and key European countries. The agreement will allow seamless interface of data and farm management information between AGCO equipment and EncircaSM services, the new whole-farm decision solutions offering from Pioneer that is designed to help growers improve their productivity and profitability.

Growers can choose to have data collected through AGCO’s VarioDoc, TaskDoc and AgCommand® systems wirelessly transferred to Pioneer EncircaSM services. AGCO’s VarioDoc and TaskDoc are task file management systems that allow growers to conveniently and securely transfer task files between their farm machines and office without the need for a data card, portable memory drive or the physical transfer of devices.

For more information about Fuse Technologies and AGCO’s new connected strategy, visit www.agcotechnologies.com.

To learn more about how AGCO is collaborating with DuPont Pioneer to bring this technology to market, see the full press release here.

AGCO Discusses the Future of Precision Farming on 21st Century Television

Since the launch of AGCO’s FuseTM Technologies strategy last summer, Fuse has continued to gain traction in global media—from product announcements to new strategic partnerships.  Last month, Eric Hansotia, Senior Vice President Global Harvesting and Advanced Technology Solutions (ATS), and Matt Rushing, Vice President of Product Management, ATS and Electronics Functional Group globally, discussed the future of precision farming and the challenges facing today’s growers on 21st Century Television.

AGCO Fuse Technologies on 21st Century Television

AGCO’s own Eric Hansotia & Matt Rushing discuss the future of precision farming on 21st Century Television.

21st Century Television is an award winning business show that provides its business viewers an in depth opportunity to find solutions to industry problems from some of the top business leaders from across the world. With more than 5000 companies participating on over 500 shows, 21st Century Television airs on cable networks that reach over 100 million viewers worldwide. The Fuse Technologies segment aired in nearly 50 countries across 4 continents.

On the show, Eric and Matt provided an overview of Fuse Technologies—AGCO’s global corporate initiative that addresses all aspects of precision farming technology and how farmers can optimize their operations through AGCO products and new services. They discussed how improvements in precision farming technology will be key for solving today’s farming challenges.

To view the video, click here. For more information about Fuse Technologies, visit www.agcotechnologies.com.

Major Updates for AgCommand® Fleet Management Technology Product

AGCO has released several key updates to its industry-leading farm fleet management tool, AgCommand as available for use with Massey Ferguson machines.

35459-(1)The updates will streamline wireless data capabilities for customers and improve dealers’ customer service opportunities, resulting in customer and dealer time savings, and greater visibility into farm operations.

A key component of AGCO’s new global technology strategy, FuseTM Technologies, AgCommand is AGCO’s global telematics and asset management tool. It offers complete fleet management with machine performance reports, wireless communication, theft recovery and a web-based application for easy access to data, along with iPad® and iPhone® mobile apps. AgCommand helps connect mixed fleets for any size of operation.

Key updates include:

  • Machine and Account Management functionality improvements that allow customers to ‘hide’ parked machines, and allow large operators to make their operation visible to multiple dealers. Dealers can now easily reflect transferred ownership of machines sold aftermarket.
  • New mobile app features – including more detailed historical reports, improved map view and navigation, weather radar and improved dealer access to AgCommand’s at-a-glance dashboard which will provide dealers with the ability to receive turn-by-turn directions to a customer’s machine.
  • Report enhancements and additions – including a new report to see machine hours by date and improved search capabilities within reports

For more information about AgCommand and Fuse Technologies, AGCO’s connected precision farming strategy, visit http://agcotechnologies.com.

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