Posts Tagged ‘support’
As a demonstration of our commitment to delivering exceptional aftersales service, AGCO Parts are once again running the highly regarded AGCO Harvest Promise programme during the 2015 harvest season*.
“Our unique AGCO Harvest Promise is our commitment that, in the exceptional situation where we can’t deliver critical parts** within 24 hours***, then AGCO will pay for a contractor to step in and harvest your crop until you’re up and running again****” says Falk Seidenfaden, Director Global and EAME Harvesting Parts.
This Harvest Promise assurance has been added to the great range of services, products and back-up already available through AGCO’s industry-leading aftersales support. AGCO makes major investments to deliver this exceptional Aftersales service. Our technical training schemes ensure that every Dealer technician knows your harvesting machine inside out. Our Dealers also have access to AGCO’s vast stocks of genuine replacement parts which are shipped using cutting-edge logistics. All of this is driven by one single goal – to keep you harvesting when your crop is ready to be harvested. Without compromise.
The programme is available in certain markets for specified current production harvesting machines. To register for the programme contact your local Massey Ferguson Dealer.
*The 2015 Harvest Promise programme is available 1st May to 31st October 2015 for registered machines only
**Your dealer can advise which parts are classified by AGCO as ‘critical’
***48 hours for offshore islands
****Maximum refund amounts apply; €3,500 for combines and €2,000 for large square balers
As a supplement to the precision farming product support offered by our dealers, the FuseTM Contact Center is focused on providing the best experience for our customers. Supporting products such as AGCO’s guidance systems, telemetry tools including AgCommand®—and others—our team is extensively and continuously trained and certified to guarantee we can deliver the best support to our customers around the globe.
Delivering support in a timely manner is critical in the agriculture business. Customers often call when they are in the middle of an operation. Having an expert to guide customers step-by-step on how to perform a specific task when they need the assistance can greatly reduce their downtime.
Providing this level of service is an important strategic initiative for AGCO, but what matters the most is what our customers think. Here is what some growers are saying about their experiences with the Fuse Contact Center:
“When I call I get the same guy every time. So I don’t have to go through the same story again.”
-Terry H., Iowa, USA
“The Fuse Contact Center called me back in a couple days to make sure my problem was resolved!”
-Carl S., Arkansas, USA
“I needed help with settings on the GPS. They understood what I was talking about. Give it a try.”
-Colin L., Ontario, Canada
The Fuse Contact Center is open seven days a week, nineteen hours a day. Customers can call toll-free within their local region and receive support in eleven languages. Live chat is also available.
The Fuse Contact Center is a key part of the Fuse Technologies strategy to provide growers with the expertise and answers to run their operation more efficiently. Visit AGCOtechnologies.com to view a complete list of regional toll free numbers, products and supported languages.
In this month’s regular column from CEJA (European Council of Young Farmers), President, Matteo Bartolini explains what the EU is doing to support farmers following the import ban by Russia on EU food products.
MB: On 6 August 2014, the Kremlin published a decree announcing a Russian embargo on a number of agricultural imports in response to EU punitive sanctions over Russia’s actions in Ukraine. American, Norwegian, Canadian and Australian imports are faced with the same fate. Russia is the largest importer of EU agricultural produce with just under 10% of EU agri imports destined for the country. These imports were worth around €11 billion last year, half of which has now been banned by the Russians. The ban, which has been set for a year, will hit individual European farmers in particular, especially those who rely on export markets and who grow a small variety of produce. The ban will also hit Russian consumers with price hikes for certain products. The European Commission has been quick to try to support EU farmers with emergency measures. However, it is clear that funds available are simply not enough.
MF: What do these emergency measures include?
MB: The first measures outlined were to assist peach and nectarine producers and consisted of decreasing the volumes of fruit available on the market in an attempt to avoid plummeting prices.Extra funds are also being provided for promotion. Peach growers have been hit particularly hard. Indeed, such measures were already under discussion before the announcement of the Russian ban. The weather this year has contributed to an increase in supply but also a rapid advancement in maturity. This led to a much greater intensity of supply at the start of the season rather than a more even spread over the following weeks. Cooler and more humid conditions in June and July also slowed down consumption during this time. The budget for these measures is €29.7 million for withdrawals and €3 million for promotion, allocated to Italy, Spain, Greece and France on the basis of annual production.
For the full article, please click here
If you would like to get in touch with Mr. Bartolini or CEJA, email email@example.com.
AGCO is excited to announce the launch of the new and improved Fuse™ Technologies website. The updated site provides more in-depth information related to the Fuse strategy and our technology products, supplementing the technology information on our brand websites today.
The new Fuse website will continue to provide strategic information about Fuse, plus several new features:
- A new Support and Training section to assist customers with setup, calibration and operation of AGCO technology products
- A listing of all AGCO technology products in one convenient location
- Current news stories and upcoming events related to Fuse
- A mobile friendly site experience: learn about Fuse on your desktop, tablet or mobile device
- Information about the Fuse Contact Center
- Easy access for customers to visit their brand website or contact their local dealer
Plans for expanding the Fuse site are already underway. Stay tuned for updates through the end of this year.
The Fuse website will continue to evolve as a resource to support our customers, our brands, our sales teams and our dealers. Visit www.agcotechnologies.com to explore the new site today!
Australian and New Zealand farmers and contractors are often at the forefront of guidance technologies and efficient farming techniques.
Supporting today’s precision farmers, AGCO’s Fuse Technologies are a connected strategy that integrates the entire crop cycle with leading edge, advanced technologies. Fuse enables farmers and contractors to run a smarter, more profitable enterprise.
Assisting Fuse customers with the setup, calibration and operation of precision agriculture and machine communication technology products, the global Fuse contact centre is now available in Australian and New Zealand – 19 hour per day, seven days a week (see below for local contact details).
The contact centre gives customers the opportunity to speak directly with an AGCO trained technology support specialist.
“The Fuse contact centre compliments the support our dealer network currently offers by providing additional assistance for our customer’s, keeping their farming operations and Fuse technologies running smoothly and efficiently”, says Jeremy Duniam, Product Manager ATS – Australia and New Zealand.
Connecting your farm enterprise like never before, AGCO products feature the latest advanced technology and engineering to get the job done more efficiently and more productively.
AGCO Products Supported by the Fuse Contact Centre:
• AgCommand®, AgCommand API, Fendt® VarioDoc
• Auto-Guide™ 3000, Fendt VarioGuide
• FieldStar® II
• System 110, 150, 350, AES 25
Australian FUSE Contact Centre Details
Phone: 1800 210 385 (Toll Free)
Hours: 5:00 p.m. – 12:00 p.m. Australia Eastern Daylight Time (AEDT), seven days a week.
New Zealand Fuse Contact Centre Details
Phone: 0800 442 677 (Toll Free)
Hours: 7:00 p.m. – 2:00 p.m. New Zealand Daylight Time (NZDT), seven days a week.
To learn more about AGCO’s on and off board technologies and the Fuse Technologies strategy, visit http://www.agcotechnologies.com/.