Posts Tagged ‘Service Quality’

From Left to Right: Hans Lehmann-AGCO, Scott Bailey-Quinn Company, Ed Potter-Quality Machinery, Brian Potter-Quality Machinery, Bob Crain-AGCO, Matt Ballard-Empire Ag, Darrell Vander Bloomen-AGCO

On April 7th, AGCO Parts held a ribbon-cutting ceremony for our recently renovated Parts Distribution Center (PDC) in Stockton, CA, USA. This is just one of the latest examples of our efforts to provide best-in-the-field customer service and parts quality to our dealers and customers.

Over the past 18 months, we have made significant investments in training our service and support personnel and updating our processes and systems, particularly inventory management. We have actively sought input from our dealers and customers to create the best customer experience possible.  Some of our recent improvements have included transforming our parts facilities into full-stocking PDCs, such as the one in Stockton.

By upgrading the facility, we are able to lessen the time it takes to get parts to our dealers and customers. This will help minimize downtime for our customers and help improve their productivity. In addition to reducing delivery time, moving more parts closer to our dealers and customers will lower shipping costs.

The renovations, which took five months to complete, included larger storage racks, additional storage bins, greater

Stockton PDC Interior

bulk storage capacity and more outside storage. With the additional storage capacity, we doubled our inventory value and will now be able to ship daily orders, fulfill emergency requests and support backorders for AGCO Parts’ customers in other regions.

The 38,500-square-foot Stockton facility is one of nine PDCs in North America. It was previously a Massey Ferguson warehouse. We moved our parts center from West Sacramento to the facility back in 1993 when we purchased Massey Ferguson. The Stockton PDC stocks parts for such farm equipment lines as Challenger, Massey Ferguson, Fendt, Valtra, Gleaner, Hesston, White Planters and Sunflower.

To learn more about our parts programs and promotions, please visit us at www.agcoparts.com.

How does using quality AGCO Parts make your business more efficient? We would like to hear from you. Go to Facebook.com/AGCOcorp or comment below to share your efficiency innovations.