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Posts Tagged ‘Rob Lindgren’

Fuse Technologies Launches Global Fuse Contact Center

Customer support from the Fuse Contact Center, a resource that will assist customers with setup, calibration, and operational support on AGCO precision agriculture and machine communication technology products

The Contact Center is a key part of the Fuse Technologies strategy to provide growers with the expertise and answers to run their operation more efficiently.

Recently, AGCO was proud to announce the launch of the new Global Fuse Contact Center, a new customer support resource that will assist customers with setup, calibration, and operational support on AGCO precision agriculture and machine communication technology products. The Contact Center is a key part of the FuseTM Technologies strategy to provide growers with the expertise and answers to run their operation more efficiently.

Officially launched on December 16 in North America, with other regional launches planned for the first quarter of 2014, the Fuse Contact Center will be open seven days a week from 1:00 a.m. to 8:00 p.m. EST and supports the following AGCO Fuse Technologies products:

  • AgCommand®, AgCommand API, Fendt® VarioDoc
  • Auto-GuideTM 3000, Fendt VarioGuide
  • AgControlTM
  • FieldStar® II
  • System 110, 150, 350, AES 25

In North America, the Fuse Contact Center can be reached by calling AGCO Answers, (877) 525-4384, and selecting the Fuse Contact Center when prompted. The Contact Center gives customers the opportunity to speak with an AGCO trained support specialist for assistance using these AGCO Fuse Technologies. Email and live chat support are under development, and will be offered at a later date.

“Best-in-class training and support is a key pillar of Fuse Technologies, AGCO’s global precision farming and connectivity strategy,” said Rob Lindgren, Director of Global ATS Service and Training. “The Fuse Contact Center will supplement the support our dealers currently offer, providing additional operational assistance when needed with these specific technology products to help keep our customers’ operations running smoothly and efficiently.”

Click here to download a quick reference card about the Fuse Contact Center. More information will be available as additional regions are added.

To learn more about AGCO’s on and off board technologies and the Fuse Technologies strategy, visit http://www.agcotechnologies.com/.

©2013 AGCO Corporation.  Fuse and AgControl are trademarks. Fendt, AgCommand and FieldStar are registered trademarks of AGCO Corporation. Auto-Guide is a trademark of Caterpillar Inc. and used under license by AGCO Corporation.

Fuse Technologies Strategy Presented to Massey Ferguson And Valtra Dealers as Part of South America Launch

By Rafael Antonio Costa

AGCO’s South American Massey Ferguson and Valtra Dealers gathered recently in Buenos Aires, Argentina, and Salvador, Brazil, for a comprehensive look at FuseTM Technologies: AGCO’s global precision farming technology strategy to provide farmers with seamless integration and connectivity across their operations.  By taking a more open approach to incorporating technology across the industry, Fuse will lead the way in providing solutions for the mixed fleet, multi partner farms of tomorrow.  Fuse provides new tools that allow the farmer to do this efficiently and effectively.

AGCO’s Matt Rushing and Eric Hansotia helped share the Fuse vision at the Massey Ferguson dealer training event in Argentina, with Bruce Hart and Rob Lindgren presenting to Valtra in Brazil.

AGCO’s Matt Rushing and Eric Hansotia helped share the Fuse vision at the Massey Ferguson dealer training event in Argentina, with Bruce Hart and Rob Lindgren presenting to Valtra in Brazil.

The Fuse message resonated with the South America dealers because there is arguably more coordination of machines in this region than anywhere else in the world. The capabilities Fuse Technologies is deploying over the next several years will ensure the machines are “talking” to each other, allowing the farmer to strip out the waste during the farming process.

Leading the way in the efforts to communicate the strategy, and enhancing the dealer’s knowledge base, is AGCO South America’s Advanced Technology Solutions (ATS) Product Marketing Manager, Rafael Antonio Costa.  Rafael was pleased with the number of dealers that attended the events—approximately 650 total—and the response to the Fuse Technologies strategy:

“The South American Fuse Technologies launches were very well received, and set the stage for what is to come in the next 3-5 years for AGCO’s dealers and customers.  It was encouraging to see the enthusiasm after the initial presentation, and the conversation that was generated as a result of the launch.  The dealer network in South America is professional and knowable of the technology solutions available to our customers.  This is imperative as we keep our farmers moving forward with new and innovative technologies.”

This recent dealer training reflects AGCO’s commitment to and global emphasis on precision farming technology, recently launched as Fuse™ Technologies. To learn more about AGCO’s on and off board technologies and the Fuse Technologies strategy, visit http://www.agcocorp.com/products/precision_farming.aspx.

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