Posts Tagged ‘dealer’
Massey Ferguson is supporting operators of current production MF combines with AGCO’s innovative Harvest Promise compensation scheme.
“In addition to our high spare-parts fill rate of 99%, AGCO provides a unique uptime guarantee to customers,” says Falk Seidenfaden, AGCO Director Global Harvesting Parts. “We know how vital machine uptime is especially during harvest season, and we continue to improve our industry-leading Harvest Promise with the addition of more models and services.”
In the event of eligible MF combines being immobilised due to non-delivery of critical parts within 24 hours, the scheme compensates the customer should a contractor or replacement machine need to be hired to continue the harvest. Under the scheme, a refund of 35 Euros/ha will be made to the customer up to a maximum total of 3500 Euros.
Offered from 1 June to 15 November, the Harvest Promise scheme is available in Germany, France, UK, Italy and Denmark and covers Massey Ferguson combines in current production – specifically the MF ACTIVA, MF ACTIVA S, MF BETA, MF CENTORA and MF DELTA ranges. To be eligible for the scheme, the machine’s serial number must be registered pre-season with MF’s parent company, AGCO, via a Massey Ferguson Dealer who uses genuine AGCO Parts. Full terms and conditions are available from MF dealers.
Massey Ferguson distributors and dealers from all over Europe converged on Wroclaw, Poland for the latest Big Red training event.
“This major event is a key opportunity for our dealer sales people to test-drive our latest tractors in the field and benefit from the know-how of MF technical experts,” says Campbell Scott, Massey Ferguson Brand Development Manager. “Here, they can drive the machines in real conditions and fully understand the customer experience.”
Among the machines showing their paces were the new MF 7600 Series, MF 6400 Series and MF 3600 Series tractors.
“Wherever you are in Europe, you are never far away from a Massey Ferguson dealer,” adds Campbell. “Through training events like this and our many other dealer programmes, we are continuously updating them on the latest developments in our products to ensure they provide the very highest standards of service to our customers.”
Fendt cultivates relationship to its dealers
This year the Dealer Satisfaction Index was determined for the third time under the umbrella of the ARGE Fabrikatsvereinigungen Landtechnik, a work group for agricultural equipment. Dealers and distributors were surveyed and rated their suppliers. As in 2008 and 2009, Fendt has taken the top position in the current survey.
“The basis for outstanding service and excellent cooperation with customers is a strong partnership between suppliers and their dealers and distributors. We are therefore very pleased that we have received a positive rating from our dealers in the past year and will continue to do everything to cultivate this partnership intensively,” says Andreas Loewel, Managing Director of AGCO Deutschland GmbH, who is responsible for overall Fendt operations in Germany.
In the course of the Satisfaction Barometer 2010, a total of 312 A-dealers in Germany rated their tractor suppliers in various areas. The topics ranged from “Image and Impression of the Brand” to “Training” and “Processing and Payment Terms.” Fendt was able to defend last year’s top position in Germany with an overall result of 15.19 points. Fendt was also at the forefront of the European Dealer Survey with 13.65 points.
How would you rate your own dealer in terms of a “Satisfaction Barometer?”