Posts Tagged ‘customer satisfaction’
On April 7th, AGCO Parts held a ribbon-cutting ceremony for our recently renovated Parts Distribution Center (PDC) in Stockton, CA, USA. This is just one of the latest examples of our efforts to provide best-in-the-field customer service and parts quality to our dealers and customers.
Over the past 18 months, we have made significant investments in training our service and support personnel and updating our processes and systems, particularly inventory management. We have actively sought input from our dealers and customers to create the best customer experience possible. Some of our recent improvements have included transforming our parts facilities into full-stocking PDCs, such as the one in Stockton.
By upgrading the facility, we are able to lessen the time it takes to get parts to our dealers and customers. This will help minimize downtime for our customers and help improve their productivity. In addition to reducing delivery time, moving more parts closer to our dealers and customers will lower shipping costs.
The renovations, which took five months to complete, included larger storage racks, additional storage bins, greater
bulk storage capacity and more outside storage. With the additional storage capacity, we doubled our inventory value and will now be able to ship daily orders, fulfill emergency requests and support backorders for AGCO Parts’ customers in other regions.
The 38,500-square-foot Stockton facility is one of nine PDCs in North America. It was previously a Massey Ferguson warehouse. We moved our parts center from West Sacramento to the facility back in 1993 when we purchased Massey Ferguson. The Stockton PDC stocks parts for such farm equipment lines as Challenger, Massey Ferguson, Fendt, Valtra, Gleaner, Hesston, White Planters and Sunflower.
To learn more about our parts programs and promotions, please visit us at www.agcoparts.com.
How does using quality AGCO Parts make your business more efficient? We would like to hear from you. Go to Facebook.com/AGCOcorp or comment below to share your efficiency innovations.
AGCO Parts is conducting a ribbon-cutting ceremony this afternoon for its recently renovated Parts Distribution Center (PDC) in Stockton, CA. One of nine AGCO Parts’ PDCs in North America, our Stockton facility has been transitioned into a full-stocking parts center to better support the parts needs of our dealers and customers in the western United States.
The 35,500-square-foot PDC in Stockton has expanded its storage capacity and doubled the value of its parts inventory. As a full-stocking PDC, our dealers and customers will receive their parts faster with lower shipping costs. Parts will be delivered in half the time or sooner, because transit time to dealers will be reduced to three days or less.
The Stockton PDC transition is part of our overall service commitment. Over the past 18 months, we have pledged to create the best customer experience possible. In an effort to become the “Best in the Field,” we have invested heavily in training our service and support personnel, updating our processes and systems particularly with our PDCs and customer service center, and actively seeking input from our dealers and customers. Recent improvements have included transforming our parts facilities into full-stocking PDCs, such as the one in Stockton.
This customer commitment has paid off with recent industry awards for our service and quality. According to the 2011 Heavy Equipment Parts Manager Survey by Carlisle Research, AGCO Parts is the only agriculture original equipment manufacturer (OEM) to experience a double digit increase in overall satisfaction, which is more than double the increase in satisfaction of our nearest agriculture OEM competitor. In addition, our overall availability satisfaction rose 10 points and new model availability increased 12 points, according to the survey.
Last year, we received best-in-class awards from the North American Service-Parts Conference in recognition for our service, quality and safety. Also, we now have an industry-low of 10 days for backorders, a 75 percent improvement over the previous two years. To learn more about our parts programs and promotions, please visit us at www.AGCOparts.com.
How was your recent customer experience with us? We would like to hear from you about our customer service. Go to Facebook.com/AGCOcorp or comment below to share your story.
Fendt cultivates relationship to its dealers
This year the Dealer Satisfaction Index was determined for the third time under the umbrella of the ARGE Fabrikatsvereinigungen Landtechnik, a work group for agricultural equipment. Dealers and distributors were surveyed and rated their suppliers. As in 2008 and 2009, Fendt has taken the top position in the current survey.
“The basis for outstanding service and excellent cooperation with customers is a strong partnership between suppliers and their dealers and distributors. We are therefore very pleased that we have received a positive rating from our dealers in the past year and will continue to do everything to cultivate this partnership intensively,” says Andreas Loewel, Managing Director of AGCO Deutschland GmbH, who is responsible for overall Fendt operations in Germany.
In the course of the Satisfaction Barometer 2010, a total of 312 A-dealers in Germany rated their tractor suppliers in various areas. The topics ranged from “Image and Impression of the Brand” to “Training” and “Processing and Payment Terms.” Fendt was able to defend last year’s top position in Germany with an overall result of 15.19 points. Fendt was also at the forefront of the European Dealer Survey with 13.65 points.
How would you rate your own dealer in terms of a “Satisfaction Barometer?”