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Fuse Technologies Launches Global Fuse Contact Center

Customer support from the Fuse Contact Center, a resource that will assist customers with setup, calibration, and operational support on AGCO precision agriculture and machine communication technology products

The Contact Center is a key part of the Fuse Technologies strategy to provide growers with the expertise and answers to run their operation more efficiently.

Recently, AGCO was proud to announce the launch of the new Global Fuse Contact Center, a new customer support resource that will assist customers with setup, calibration, and operational support on AGCO precision agriculture and machine communication technology products. The Contact Center is a key part of the FuseTM Technologies strategy to provide growers with the expertise and answers to run their operation more efficiently.

Officially launched on December 16 in North America, with other regional launches planned for the first quarter of 2014, the Fuse Contact Center will be open seven days a week from 1:00 a.m. to 8:00 p.m. EST and supports the following AGCO Fuse Technologies products:

  • AgCommand®, AgCommand API, Fendt® VarioDoc
  • Auto-GuideTM 3000, Fendt VarioGuide
  • AgControlTM
  • FieldStar® II
  • System 110, 150, 350, AES 25

In North America, the Fuse Contact Center can be reached by calling AGCO Answers, (877) 525-4384, and selecting the Fuse Contact Center when prompted. The Contact Center gives customers the opportunity to speak with an AGCO trained support specialist for assistance using these AGCO Fuse Technologies. Email and live chat support are under development, and will be offered at a later date.

“Best-in-class training and support is a key pillar of Fuse Technologies, AGCO’s global precision farming and connectivity strategy,” said Rob Lindgren, Director of Global ATS Service and Training. “The Fuse Contact Center will supplement the support our dealers currently offer, providing additional operational assistance when needed with these specific technology products to help keep our customers’ operations running smoothly and efficiently.”

Click here to download a quick reference card about the Fuse Contact Center. More information will be available as additional regions are added.

To learn more about AGCO’s on and off board technologies and the Fuse Technologies strategy, visit http://www.agcotechnologies.com/.

©2013 AGCO Corporation.  Fuse and AgControl are trademarks. Fendt, AgCommand and FieldStar are registered trademarks of AGCO Corporation. Auto-Guide is a trademark of Caterpillar Inc. and used under license by AGCO Corporation.

Technology Experts Were at Agritechnica to Showcase Precision Farming Products

By Bernhard Schmitz

AGCO’s new technology strategy, FuseTM Technologies, was a major component of AGCO’s presence recently at Agritechnica, the world’s largest exhibition of agricultural machinery and equipment. Held in Hanover, Germany, from November 12-16, 2013, the show attracted 450,000 visitors from across the globe.

Fuse Interactive Smart Farm

The Fuse Technologies interactive smart farm operated on a video game platform and showed how Fuse products help growers in each phase of the crop cycle.

Show attendees could experience Fuse products and learn more about the strategy in several ways. The Fuse booth was located at the center of the AGCO floor plan, where visitors could interact with touch screen stations to learn about the Fuse connected strategy.

The Fuse booth also included the interactive smart farm display that showed how Fuse Technologies helps growers through each phase of the crop cycle. Eric Hansotia, Senior Vice President of Global Harvesting and ATS, and Helmut Endres, Senior Vice President of Engineering Worldwide both visited the Fuse booth and interacted with the Fuse smart farm screen.

After learning about what Fuse is and how it helps growers, visitors could venture out to each brand area—Challenger, Fendt, GSI, Massey Ferguson and Valtra, as well as Fella—which featured technology stands staffed with experts ready to answer attendees’ precision farming questions.

Show attendees could interact with each brand’s precision farming products, especially some of the new products that made their debut at the show such as VarioGuide Light and the latest AgCommandTM integrations.

Additionally, AGCO’s own Matt Rushing, Vice President of Product Management, Advanced Technology Solutions (ATS) and Electronics Functional Group, was on-hand at the Massey Ferguson stand to explain the Fuse Technologies strategy: click here to see the video.

To see photos from Agritechnica 2013, visit our Facebook page.
To learn more about Fuse Technologies, click here.

Dr. Bernhard Schmitz is the Commercial Manager of ATS Products for EAME based in Neuhausen, Switzerland.

Ground Control

The quality of machinery—the iron, its design and functionality—will always be important. More often in the years ahead, though, customers will want to know what the machinery can deliver in the way of precision farming capabilities.

“Even with the exceptional productivity gains farmers have made in recent years,” says Bruce Hart, AGCO’s director, ATS Global Marketing, “there will continue to be expectations of greater gains to come. Things like uptime will need to be increased, so will in-field efficiency, yield per acre—even in less-than-perfect conditions. One of the biggest differentiators in the future to help with this will be electronics.”

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In some ways, that future has already arrived. Ken Salsman considers that nearly every time he cuts hay using his Hesston® by Massey Ferguson WR9770 windrower equipped with autosteering. “I really like the accuracy,” says Salsman, who farms about 500 acres near Macon, Mo. “Each swath is the same as the one before. The bales can get lopsided if you don’t get the same cut every time you go through the field. Plus, I can cut for six to 12 hours and not feel nearly as tired as when I’d run four hours before we had this system. I save fuel because I’m not overlapping.”

Now, even more revolutionary and helpful tools are being incorporated into farming operations. The latest advancement allows the machines to recognize and communicate their own maintenance needs, while also helping make real-time adjustments in the field.

Much of that can be accomplished through AGCO’s new AgCommand™, a telemetry system that tracks the location and activity of machinery either via computers in the office or through a portable tablet or computer.

AgCommand has already gained traction with agricultural businesses such as cooperatives and agronomy service companies.

“Technology like AgCommand has shown us how inefficient we can be,” says Terry Schmidt, an agronomy manager with CHS, Inc., in southern Minnesota. “As a result of using the program, we went from having eight fertilization units to seven and yet covered more acres the very next year.”

Schmidt is working with AGCO toward the day when all 29 of the application units he now manages for CHS in the region can be dispatched through AgCommand. That, he says, would allow for even more efficiency in terms of getting the right machine in the right location without any confusion or delay.

The ability to monitor and control machinery remotely will also make it easier for farms to employ machinery operators who don’t necessarily have to understand what every screen in the cab is doing. That’s an important factor in an era where farmers can struggle finding qualified employees.

AGCO is also working to make sure AgCommand remains easy to learn and compatible with a variety of equipment, even with other brands.

Now that these pathways for the technology are being paved, the emphasis is shifting to working with the data that’s being collected. For example, readouts from the planter or cultivator might show that field conditions are actually still too wet to be worked—and may advise a two-day wait. Or the suite of technologies built into the system will have the ability to advise the best hybrids to use in changing conditions.

Missouri farmer Ken Salsman, 65, doesn’t doubt the potential of the technology. He recalls writing a paper in college on the future of agriculture that suggested tractors will drive themselves one day.

“I didn’t think I’d live to see that actually happen,” says Salsman. “But with autosteering, we’re seeing it now.”

Read the full story at http://www.myfarmlife.com/advantage/ground-control/.

At Your Command

As recently as a decade ago, most farmers didn’t give much thought to the notion that their tractor could have GPS-guided automated steering. Most sure didn’t think they needed it. Now, producers rave that automated steering has taken a lot of stress out of farming’s long hours, while increasing efficiencies.

The experts at AGCO are certain the same kind of appreciation will come as a result of AgCommand™, the company’s new telemetry system.  AgCommand can log and transmit numerous bits of information about an operation’s machinery to a web site easily accessible to the farmer or others involved in the operation.  AgCommand is only a part of AGCO’s larger Fuse™ initiative that encompasses all aspects of AGCO’s technology offerings. It will enable farmers to optimize their farms through current and future AGCO products and services. To learn more about Fuse, click here.

The data becomes a big tool for the farmer and can translate into improved equipment and overall operational efficiencies. Here are just a few examples:

A farm manager in the office (or the machine operator) might receive a message via the AgCommand web site that one of their tractors is experiencing wheel slippage. If there is slippage, maybe conditions in the field aren’t right yet for cultivation. The producer may have to check for compaction in areas where slippage occurs.

Monitors on the combine might tell the operator or manager—in real time—that they are experiencing grain loss. The combine setup can be adjusted before any more grain is lost.

A farm’s machinery dealer can be tied into the AgCommand monitoring system. They can see when service intervals are going to hit—when more filters and fluids are going to be needed and have them on hand. If the farmer does his own servicing, the dealer can automatically ship supplies directly to the farmer.

For more information and to download the AgCommand mobile app free, go to http://www.myfarmlife.com/first-gear/next-generation-tools/.

Farm Progress Show Attendees Caught a Break From the Heat While Learning About AGCO’s Technology Offerings

By Jason O’Flanagan

The 2013 Farm Progress Show (FPS) held in Decatur, IL, from August 27-29 was a great platform for farmers in North America to be exposed to the new FuseTM Technologies strategy from AGCO. FPS is the largest open air farm show in the Americas, with a unique focus directly on the farmer.

AGCO Fuse Technologies at Farm Progress Show, Illinois

The Fuse team helped answer questions at the smart bar and demonstrated key technology products for customers at FPS.

During the show AGCO showcased its technology offerings under the shade of the Fuse Pavilion at the center of the AGCO lot. Pathways leading in and out of the pavilion emphasized a key piece of the Fuse strategy – connectivity among different machinery – and guided users to various machines where they could talk with AGCO experts about Fuse technology products.

On the stage within the Fuse Pavilion, presentations at lunchtime on Tuesday and Wednesday included Bob Crain, Sr. VP of AGCO NA, Dr. Jay Lehr, Mike Pearson and me, Jason O’Flanagan. The panel discussed technology in general as well as how the Fuse Technologies strategy would benefit the farmer.

Key to the Fuse Technologies message was the “smart bar.” It featured some of the technology products that are already part of the Fuse portfolio such as AgCommandTM and Auto-Guide® 3000, which were available for demos. The pavilion and smart bar were a hit in the hot weather, providing a welcome respite from the sun to have questions answered and to see the technology in action.

Auto-Guide and AgCommand at Farm Progress ShowThe Farm Progress Show was a successful event in spite of the very hot weather. Fuse formed the centerpiece of AGCO’s commitment to its core goal:

“High-tech solutions for professional farmers feeding the world.”

To see more photos from the event, visit our Facebook page.

To learn more about Fuse Technologies, click here.

Jason O’Flanagan is a Senior Marketing Specialist for the AGCO ATS team for the North America region.

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