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The Fuse Contact Center Team: Supporting Our Customers Through the Entire Crop Cycle

As a supplement to the precision farming product support offered by our dealers, the FuseTM Contact Center is focused on providing the best experience for our customers. Supporting products such as AGCO’s guidance systems, telemetry tools including AgCommand®—and others—our team is extensively and continuously trained and certified to guarantee we can deliver the best support to our customers around the globe.

Fuse Contact Center agents

The Fuse Contact Center team is trained to assist customers with setup, calibration, and operational support on AGCO precision farming technology products.

Delivering support in a timely manner is critical in the agriculture business. Customers often call when they are in the middle of an operation. Having an expert to guide customers step-by-step on how to perform a specific task when they need the assistance can greatly reduce their downtime.

Providing this level of service is an important strategic initiative for AGCO, but what matters the most is what our customers think. Here is what some growers are saying about their experiences with the Fuse Contact Center:

 

When I call I get the same guy every time. So I don’t have to go through the same story again.
-Terry H., Iowa, USA

The Fuse Contact Center called me back in a couple days to make sure my problem was resolved!
-Carl S., Arkansas, USA

“I needed help with settings on the GPS. They understood what I was talking about. Give it a try.”
-Colin L., Ontario, Canada

 

The Fuse Contact Center is open seven days a week, nineteen hours a day. Customers can call toll-free within their local region and receive support in eleven languages. Live chat is also available.

The Fuse Contact Center is a key part of the Fuse Technologies strategy to provide growers with the expertise and answers to run their operation more efficiently. Visit AGCOtechnologies.com to view a complete list of regional toll free numbers, products and supported languages.

Challenger Is Living Up To Its Name

What better way to celebrate the launch of our all-new MT775 E Series Challenger tracked tractors than its selection as one of the twelve finalists for the 2015 Tractor of the Year Award to be announced at the upcoming EIMA International show in Bologna, Italy next month?  This new, never before seen tractor has a 438 horsepower engine, a massive 15% increase over the previous model and now boasts 34” belts which provide 13% more grip area.

The award itself is judged by a group of 23 European specialized agricultural machinery journalists who evaluate the both the field tractors as well as specialized as well as the design both categories.  After field conditions are evaluated, the shortlist is determined.  Winners are announced at the next major European show – in this case – The EIMA Show.  To see all of this year’s finalists including two of Challenger’s sister brands, check out this video:

“We are so excited to demonstrate this 400+ hp tractor that applies all the power directly to the ground on our industry exclusive Mobil-Trac™ system delivering superior traction and low compaction.  We can’t wait to meet the jury of the Tractor of the Year at the field evaluations,” commented Luca Cattani, Challenger Product Marketing Manager – Track and Articulated Tractors, EAME.

Three Awards will be given out on the first day of the EIMA show:

  • Tractor of the year to the tractor reaching the highest score
  • Best of the specialized tractors (orchard, vineyard)
  • Golden tractor for the design

For more information on the Challenger MT775E Series, Click Here.

Idaho Dealer Agri-Service Holds Series of Fall Tillage Days

Photo taken by Adam Hubbard, Marketing Manager Agri-Service, LLC

Photos taken by Adam Hubbard, Marketing Manager Agri-Service, LLC

While the skies above may look ominous in this picture, the tractors and equipment were in for a day of hard work ahead.  Several weeks ago in American Falls, Idaho, AGCO dealer Agri-Service, LLC had its first of a series of events called Fall Tillage days.  This is a chance for their customers and prospects get behind the wheel of our tractors and demonstrate them along with our tillage equipment.  “In attendance at this particular event were approximately 18 guests representing about 8 local farm operations,” said Adam Hubbard, Marketing Manager at Agri-Service.

Available to demo were a Challenger MT685 pulling a Sunflower 4511 Disc Chisel, a Challenger MT765 pulling a Sunflower 1436 Disc Harrow, and a Challenger MT865 pulling a Sunflower 4630 Disc Ripper.  Everyone in attendance was able to demonstrate each of these machines and Agri-Service salesmen as well as AGCO Product Specialists were on-hand to answer questions and point out key features of the equipment and highlight their benefits.  All were able to easily demonstrate the ability to till under the crop residue while leaving an impressive finish.

Tillage 1435 Shot

CH Low field shot

 As these machines were parked on a well-traveled road prior to the start of the day, there were some walk-ups inquiring about the impressive display including the static Gleaner Super Series S88 which was prominently showcased as well.

“We had positive feedback from all of the customers that attended.  All were able to operate the equipment and were impressed by the tractors as well as the performance of each tillage piece.  Some of them had used Sunflower [before] and some hadn’t,” stated Hubbard.   When asked if anything in particular stood out to the guests, Hubbard replied, “the SF 4630, the big disc ripper and it performed very well in addition to the incredible ability and performance of the MT865 tractor.”

Agri-Service has three more upcoming Fall Tillage events in October.  To learn more, click here.

Shift Work: The Massey Ferguson Dyna-6 Transmission on the Farm

Ask Gavin MacDonald why he and his father, Donnie, purchased their Massey Ferguson® 6490 and he counts the reasons, literally.

Gavin MacDonald and his father, Donnie

Gavin MacDonald and his father, Donnie

Specifically, the number of times he would have to shift gears while driving to the field farthest from the barn in a comparably priced “green” tractor.

“Twenty-one shifts there and 21 back,” he says. “We figured that was a lot of shifting to do with a lot of clutch work when you’re spreading manure or something like that.” Because the MacDonalds’ MF6490 has a Dyna-6 transmission, “you set it and it shifts on itself,” Gavin continues.

“You basically drive it like an automatic [transmission] car,” adds Donnie. “It’ll go through its ranges … and gear down when it can. That’s great on fuel economy.”

The first Massey Ferguson tractor Donnie bought was almost 27 years ago and from Brock Proudfoot at Proudfoot Motors in nearby New Glasgow, Nova Scotia. “Since then,” says Donnie, who now owns five Massey Ferguson tractors and one combine, “we’ve been pretty well with him for everything that he can supply. We get great service … right through to the parts and service, and all the guys at the shop. We don’t have a lot of breakdowns, but we get good service when we do have them.”

Donnie and Gavin do, however, comparison shop. “You just don’t buy something because the color,” says Donnie. “Massey’s always been competitive.

“They’re also very durable,” he continues. “Like I say, some of the tractors have been here for quite a while.”

See the full story about the MacDonald operation, “Budding Trend: Young People on the Farm.”

Antarctica2 – For Those Who Dare to Dream

Massey Ferguson, a worldwide brand of AGCO (NYSE: AGCO), has celebrated the launch of an ambitious mission to drive a tractor to the Geographical South Pole, the fulfillment of a dream for a Dutch theatre maker that also aims to inspire others to dare to dream.

Antarctica2 follows in the footsteps of Sir Edmund Hillary, who drove a specially adapted Ferguson TE20 to the South Pole in 1958.

Richard Markwell - Vice President & Managing Director Massey Ferguson EAME handover the key to Manon, Tractor Girl

Richard Markwell – Vice President & Managing Director Massey Ferguson EAME handover the key to Manon, Tractor Girl

But the 2014 mission, which departs Cape Town on 15th September for the 2350km journey, has enlisted the help of leading industry partners to take a wheeled tractor to Antarctica for the first time.

The MF 5610, modified by the engineering team at AGCO’s Beauvais tractor plant, will be driven by Manon Ossevoort, better known as Tractor Girl, who has already driven a tractor from her childhood home in the Netherlands to South Africa.

“It was my dream to drive a tractor to the end of the world, and I was inspired by Sir Edmund Hillary’s mission,” Manon explains, “I found that along the way my journey inspired other people to talk about their own dreams, so I set about collecting these dreams with the goal of taking them to the South Pole with me.”

When her original mission – which was undertaken largely with only local support –ended with Manon unable to make the final leg to Antarctica, she remained convinced that she had to finish it. She approached Massey Ferguson via its distributor in Holland, Mechatrac, and was assured of the company’s commitment to help her follow her dreams.

Support for Antarctica2 will be provided by partners including Massey Ferguson, Trelleborg, Castrol, AGCO Finance, AGCO Parts and Fuse Technologies. There are still opportunities for additional partners to join this exciting project, which will reach a global audience.

Richard Markwell, Vice President and Managing Director of Massey Ferguson EAME,who handed over the keys to the MF 5600 to Manon in a special ceremony at Beauvais, said: “I congratulate our Engineering Project Manager Olivier Hembert and his team, who worked in their spare time, along with AGCO Power in Finland, to adapt the tractor for conditions that are probably the toughest in the world.”

“As John F Kennedy said about the mission to the moon in 1962 – ‘We choose to do these things, not because they are easy, but because they are hard.’ This is Massey Ferguson, wanting to take on a challenge and work in the spirit to achieve not only easy things, but challenging things. On behalf of AGCO and the full team of sponsors, I wish Manon and her straightforward, dependable MF 5610 a safe and exciting journey to the South Pole.”

Expedition specialists Arctic Trucks will provide guidance and safety support with the help of two Toyota four- and six-wheel drive pick-up trucks, and has worked closely with Trelleborg and Massey Ferguson to develop tyre technology for the mission.

Gudmundur Gudjonsson, Arctic Trucks Project Manager for Antarctica explains: “Tyres are more efficient than tracks in this kind of expedition, being capable of higher forward speeds and using less fuel. They also provide suspension, which is beneficial to the environment as well as the vehicle and the driver.”

Under Arctic Trucks guidance, MF 5600 tractors have undergone extensive cold weather testing, while the expedition team has received polar training, including guidance from seasoned polar explorers Matty McNair and her daughter Sarah McNair-Landry who will be key team members for Antarctica2.

A technical support specialist and former Massey Ferguson photographic specialist Simon Foster complete the team.

The expedition will call on not only the straightforward and dependable engineering of the MF 5610 to endure temperatures down to minus 40deg centigrade, altitude of 3400m and deep, soft snow, but also AGCO’s impressive parts and technical capability.

Up to 1000kg of parts will be carried on the mission, a twice daily maintenance regime adhered to, and the Agcommand™ telematics system will relay performance information back to a 24 hour support team in Beauvais.

The latest broadcast and social media technology will also be employed in stark contrast to when Sir Edmund Hillary’s arrival at the South Pole was marked by at telegram of thanks to Harry Ferguson. Live streaming and regular updates via a dedicated website will keep the rest of the world in touch with the mission’s progress.When the MF 5610, with its Tractor Girl and her cargo of dreams on board, arrives at the South Pole around 7th December, it will be a testimony to the work of all the partners in the Antarctica2 project and their tireless commitment to its message – #BelieveInIt

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