Massey Ferguson customers in central New South Wales, Australia recently picked up some hot tips on how to maximise the performance of their large square balers.
The Customer Day was held by local dealers Cowra Machinery Centre and Forbes Machinery Centre with approximately 60 customers in attendance that were provided with a comprehensive overview of the Massey Ferguson large square baler range.
On hand to conduct the training was John Russell, Massey Ferguson Product Manager for hay products who has been running similar customer programs for many years now.
“The main aim of the customer day is to provide customers with information that will enable them to have their balers working at top capacity come harvest time. When the hay season finally arrives, we want our customers working in the paddock and making the most of the limited time they have and providing tips on correct maintenance, preventative measures and trouble-shooting will ensure their downtime is minimised,” says John.
Part of the training which was conducted by dealership staff included an electric powered knotter system that has the same key components as the knotter system found in Massey Ferguson large square balers. “Having the knotter system on a stand enables us to show customers how the system works which in turn provides customers with an understanding of how to fix any potential knotter issues that may arise,” adds John.
In addition to the benefits for customers, the training program also provides an opportunity to meet with customers and learn more about their enterprises and gather valuable feedback on machine performance. “Running the customer days is just as important to our organisation and our dealer network as we learn more about our balers from those who are operating them in various conditions. This enables us to provide valuable feedback back to the factory and to our Service departments, “ adds John.
Feedback on the training from the customers was also very positive as they now prepare for the forthcoming hay season in Australia. “The customer day was a great success and this is largely attributed to the efforts put in by the two dealerships – Cowra Machinery Centre and Forbes Machinery Centre who have built a solid reputation for providing outstanding customer service,” adds John.
Have you ever attended a customer day in your area? What did you learn?
Ever ask yourself, “What were the engineers thinking when they designed this?” Well growing up on a farm I asked myself that question a lot. To help better answer, we interviewed our WR Series Windrowers engineering design team to see exactly what they were thinking in the development of an entirely new design of windrower. Find out what new technologies they were able to incorporate into the machine and what makes the new WR Series the most advanced windrower on the market. What do you think?
Recently I had a chance to demonstrate our new Hesston by Massey Ferguson WR Series windrower to hay & forage growers in the San Joaquin Valley in California. The responses from the demonstrations was so overwhelmingly positive that I had to capture it on video. The one thing I heard loud and clear from everyone was that our new WR Series didn’t just meet their expectations, it exceeded them in many ways.
One thing that I found very interesting about the San Joaquin Valley is that they still use mostly sickle headers to mow hay, instead of rotary disc heads. When I asked why, they said it was because they didn’t believe a rotary disc head could do as good of a job as a sickle head. But when we mowed their fields with our new 9196 TwinMax™ advanced conditioning disc head featuring our RazorBar™ low-profile cutterbar next to their sickle headers, they couldn’t believe the cut quality. To quote one grower “This machine is doing a beautiful job in alfalfa, I don’t think you could ask for a better job”.
But don’t just take my word for it, check out this video of WR Series test drive interviews.
What is it that you would like to see in your next windrower? That is the question we asked commercial hay producers across the country in the developmental process of our new Hesston WR Series Windrowers. We found out that operators didn’t just want a better windrower, they wanted a revolutionary new machine that would change the industry. Check out this video to find out what producers really wanted in a new windrower and catch a glimpse of our WR Series windrower in action.
The all-new Hesston® by Massey Ferguson® DM1300 Series Butterfly Mower System provides professional producers in North America with the reliable, smooth-cutting disc mower configuration suited to their needs. A single DM1340 model front-mount mower and two DM1398 model rear-mount mowers may be combined to provide cutting widths up to 30-feet. The mowers gently cut and condition forage for quick drying and optimum quality of the final product.
All three mowers feature a low-profile, light-weight compact modular angle cutterbar. The DM1300 Series mowers offer a spring-tine rotor and four-way adjustable conditioning comb that create a loose, well-aerated swath allowing crop moisture to be quickly discharged into the atmosphere.
- Cutting height can be adjusted between 1.5- and 2.8 inches with simple-to-reach hand crank
- DM1340 offers 17-inch headland lift and 26-inches of total up and down tilt; hydraulic side-shift capable of moving 8-inches side-to-side
- DM1398 uses SafetySwing protection system helps prevent damage caused by objects encountered in the field
- Turbo Lift System (TLS) helps improve cutting quality
- Mowers can be parked in upright transport position to conserve storage space