AGCO Parts is conducting a ribbon-cutting ceremony this afternoon for its recently renovated Parts Distribution Center (PDC) in Stockton, CA. One of nine AGCO Parts’ PDCs in North America, our Stockton facility has been transitioned into a full-stocking parts center to better support the parts needs of our dealers and customers in the western United States.
The 35,500-square-foot PDC in Stockton has expanded its storage capacity and doubled the value of its parts inventory. As a full-stocking PDC, our dealers and customers will receive their parts faster with lower shipping costs. Parts will be delivered in half the time or sooner, because transit time to dealers will be reduced to three days or less.
The Stockton PDC transition is part of our overall service commitment. Over the past 18 months, we have pledged to create the best customer experience possible. In an effort to become the “Best in the Field,” we have invested heavily in training our service and support personnel, updating our processes and systems particularly with our PDCs and customer service center, and actively seeking input from our dealers and customers. Recent improvements have included transforming our parts facilities into full-stocking PDCs, such as the one in Stockton.
This customer commitment has paid off with recent industry awards for our service and quality. According to the 2011 Heavy Equipment Parts Manager Survey by Carlisle Research, AGCO Parts is the only agriculture original equipment manufacturer (OEM) to experience a double digit increase in overall satisfaction, which is more than double the increase in satisfaction of our nearest agriculture OEM competitor. In addition, our overall availability satisfaction rose 10 points and new model availability increased 12 points, according to the survey.
Last year, we received best-in-class awards from the North American Service-Parts Conference in recognition for our service, quality and safety. Also, we now have an industry-low of 10 days for backorders, a 75 percent improvement over the previous two years. To learn more about our parts programs and promotions, please visit us at www.AGCOparts.com.
How was your recent customer experience with us? We would like to hear from you about our customer service. Go to Facebook.com/AGCOcorp or comment below to share your story.
Hello! I am a Marketing Communications Specialist for AGCO Parts, based in Batavia, IL. I joined AGCO in 2010 and am responsible for AGCO Parts Ag-events planning, media and editorial planning, digital communications and web editing. Before AGCO, I worked in other corporate settings in a variety of creative design, customer service and marketing roles. I am a native Chicagoan and graduated with a Bachelor of Arts from Kent State University in Kent, OH.
At AGCO Parts, I am a part of a team that provides parts solutions for our customers to increase uptime in the field. I plan on updating you on all the great things we’re doing to provide you the right parts at the right time, how to get the best value from your equipment, and the solutions we are creating to enhance your experience with us. Be sure to visit our website for more information.