Massey Ferguson customers in central New South Wales, Australia recently picked up some hot tips on how to maximise the performance of their large square balers.
The Customer Day was held by local dealers Cowra Machinery Centre and Forbes Machinery Centre with approximately 60 customers in attendance that were provided with a comprehensive overview of the Massey Ferguson large square baler range.
On hand to conduct the training was John Russell, Massey Ferguson Product Manager for hay products who has been running similar customer programs for many years now.
“The main aim of the customer day is to provide customers with information that will enable them to have their balers working at top capacity come harvest time. When the hay season finally arrives, we want our customers working in the paddock and making the most of the limited time they have and providing tips on correct maintenance, preventative measures and trouble-shooting will ensure their downtime is minimised,” says John.
Part of the training which was conducted by dealership staff included an electric powered knotter system that has the same key components as the knotter system found in Massey Ferguson large square balers. “Having the knotter system on a stand enables us to show customers how the system works which in turn provides customers with an understanding of how to fix any potential knotter issues that may arise,” adds John.
In addition to the benefits for customers, the training program also provides an opportunity to meet with customers and learn more about their enterprises and gather valuable feedback on machine performance. “Running the customer days is just as important to our organisation and our dealer network as we learn more about our balers from those who are operating them in various conditions. This enables us to provide valuable feedback back to the factory and to our Service departments, “ adds John.
Feedback on the training from the customers was also very positive as they now prepare for the forthcoming hay season in Australia. “The customer day was a great success and this is largely attributed to the efforts put in by the two dealerships – Cowra Machinery Centre and Forbes Machinery Centre who have built a solid reputation for providing outstanding customer service,” adds John.
Have you ever attended a customer day in your area? What did you learn?